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CPM’s mystery shopping service means every customer experience will be a great one.

Our comprehensive suite of mystery shopping services covers all business needs and customer contact channels. You will receive detailed customer experience information across telephone or face-to-face. Thanks to our timely and accurate reporting, you can make speedy, informed decisions, adding value to your business through growing sales and improved customer satisfaction.

In Vietnam, CPM designs mystery shopping program for various clients needs with blended of reports from hidden voice recording to secret filming.

Service Standards	Team Performance	Price Check	Promotion Compliance