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CPM’s mystery shopping service means every customer experience will be a great one.
Take service evaluation – take action – increase brand
CPM’s Mystery Shopping service means every customer experience will be a great one.
Our comprehensive suite of mystery shopping services covers all business needs and customer contact channels. You will receive detailed customer experience information across the telephone or face-to-face. Thanks to our timely and accurate reporting, you can make speedy, informed decisions, adding value to your business through growing sales and improved customer satisfaction.
Why you need Mystery Shopping
This retail audit tactic delves deeper into understanding your customer’s emotions and motivations. Mystery Shopping provides businesses with the data needed to build and strengthen trust with customers.
A successful Mystery Shopping program can help you identify and solve weak spots in your business model, improve your customer journey and increase market share.
When you want the insider viewpoint, we’re here to help. Our experienced Mystery Shoppers & research teams are experts in gathering sales intelligence. They’ll deliver real-time, fact-based insights that will help influence your relationship with retailers and drive consumer sales. CPM’s multilingual mystery shopping services encompass field face-to-face, telephone, online, and video mystery shopping. We’ll even gather consumer views from social media and online chat and continuously compare them to your sales performance.
In Vietnam, CPM designs a Mystery Shopping program for various clients’ needs with blended of reports from hidden voice recording to secret filming.
- Service Standards
- Team Performance
- Price Check
- Promotion Compliance
Mystery Shoppers Team |
Technology |
| In Vietnam, CPM is now one of the largest field marketing and retail service agencies. CPM Vietnam has a significant presence nationwide through its network of offices, local staff, and on-going projects. CPM Vietnam employs over 1,000 project-based staff to deploy clients’ needs in every province. | CPM-Retail is modular in design & configured to our client’s requirements. The advanced tools ensure quality execution & provide the real-time report. |
CONTACT INFO
Head Office:
Add: Floor 12, 60 Nguyen Dinh Chieu, Dist. 1, HCMC, Vietnam
Phone: (84) 28 3911 8283
Fax: (84) 28 3911 8245
Email: info@cpm-vietnam.com
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