About CPM Group
About CPM Group

Inspiring and influencing

We bring together the combined power of sales, marketing and customer experience to influence the total customer journey.
Our DNA

We inspire and influence human behaviour

It’s the unique CPM approach that makes us different. We bring ideas to life with commitment, energy and positivity.


We care
We care passionately not only about the results we deliver for our clients but also for the wellbeing of our people, the environment and the communities in which we live and work.


We’re curious
It’s our curiosity that drives us to constantly consider what’s next and what’s possible. We’re an inquisitive bunch, constantly learning and looking to insight and analytics to help to understand and inform our own and our clients’ actions.


We achieve together
We achieve together by building trusted partnerships with our clients and forging great relationships externally and throughout CPM. This, together with the personal accountability shown by each of us, means we consistently deliver.

We’re people people

Meet our leadership team

Find out more about the people who make up our successful leadership team. They’re a unique set of individuals with one thing in common; they’re all trusted, committed, engaged and determined to succeed.

Mike Hughes

Group CEO

Making sure we are focussed on doing the things that will make the biggest difference to our clients and fixing the stuff that didn’t get fixed before! Loves rugby, Islay whisky, wine and CrossFit.

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Mark Ridler

Group CFO

Abacus whizz, negotiating specialist, financial referee and master in figuring out what doesn’t add up.
Loves walking the children, getting the dog to do its homework, summertime and Speyside Whiskies.


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Katie Lockwood

Group Chief People Officer

Leading our international people strategy alongside a talented team – making sure CPM is a great place for great people. Loves travelling, good food, the beach, my dog and spending time with family and friends.


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Nick Jones

Group COO

From strategy to innovation & implementation, making our services relevant, effective & efficient.
Loves the outdoors and all that goes with it

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Lorraine Butler

CEO CPM UK & CPM Ireland

Leading a team of great people, to deliver great results for great brands. Loves: Continuous improvement. My family. Good food, good wine, good company and a good run to balance it out!

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Mandeep Singh

CEO & MD, CPM India

A curious soul leading the APAC region to achieve the strategic objectives of CPM and its clients with a team of great people. Loves his family and enjoys movies, music, food & friends.


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Jim McGlynn

Group CTO

Leading our global IT operation to deliver innovative, secure, reliable IT services for our customers. Loves rugby, golf, skiing, old cars and spending time with friends and family.

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Pierpaolo Bertocco

MD CPM Italy

Bringing together vision and pragmatism, openness and focus to manage growth and expansion. Proud father, loves sport, meeting friends and enjoying family time whenever he can.

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Steve Mounty

MD AXIS

Leading our insight and technology driven resource deployment solutions using leading edge techniques that create the best possible ROI for our clients. Loves mountain biking, skiing, annoying the kids and travelling.


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Bastiaan van Houten

MD, CPM Benelux

Inspiring great talents to grow, shine, add value and innovate. Loves spending time with family and friends, travelling, sport and becoming a marathoner.

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Colin Clark

MD, CPM International Contact Centres

Leading a brilliant team of CX specialists, delivering boutique and boundaryless Contact Centre solutions on behalf of our clients. Loves adventures with the family, coffee, Crossfit & Triathlon.


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Veronique Motte

President & CEO, CPM France

Leading the French team – mixing strong commitment , business oriented focus and sense of humour with a friendly atmosphere. Love my two daughters, nature, laughing , all that is new and people.

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Our responsibilities

We are socially responsible

CPM is committed to long-term corporate social responsibility. We believe in making a positive difference in people’s lives and the communities in which we operate. We’re serious about our DNA, our company culture and the world that we contribute to.

Click here to read the CPM Corporate Social Responsibility Review 2020/21

CPM is a part of the Omnicom Group, click here to read the latest CSR policy.


Community

CPM always has and always will support the community around us. This promise manifests itself in a variety of forms from encouraging sport, health and fitness to education and active environmental support


Diversity, equity and inclusion

Our workplace culture promotes inclusion, diversity and employee engagement. CPM has always set the highest ethical standards and encourages others to do the same.


Environment

CPM operations are monitored and evaluated to minimise the company’s environmental footprint through increased efficiency. Sustainability is a key element of our commitment to continuous innovation.


Governance

Whether we are representing our clients or ourselves, CPM maintains the highest ethical standards and complies with all legal and regulatory codes at industry, national and international level.

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